|Shipping and Returns|
|Are there any shipping restrictions?|
|Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. Box must be shipped to a street address. You will be notified while placing your order if we are unable to ship specific items to the address you have selected.|
|Can I combine shipments of more than one order?|
|Yes, we do offer combined shipping on multiple orders. Please Contact Us in order to combine shipping for multiple orders. Please have your order number(s) and information readily available, so we may assist you in a timely manner.|
|How can I return/exchange a product or get a refund?|
|Refund/Return Policy: Before returning a product to our Returns Processing Center, please Contact Us for an RMA (Return Merchandise Authorization) number and shipping instructions. All returns must receive an RMA before being returned. We accept returns for exchange or refund for products within 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will only offer an exchange or store credit for returned items. Items must be in "new, unaltered, and unused condition." Returns will only be honored for orders that are:
1) Without showing signs of wear or damage in any way.
2) Within 30 calendar days of the delivery date (after 30 days no returns are allowed).
3) Not a special order or a custom order.
4) Products noted that they cannot be returned or have a different return policy time period other than that 30 days noted in that item's particular item description.
5) Received damaged.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. For items that are received damaged, there will be NO return shipping charges and your item will be replaced for FREE!
Refunds are contingent upon inspection of the item(s) once we receive the return package. The customer is responsible for all return shipping costs. The customer will be solely responsible for any damaged merchandise during return shipping due to poor return packaging. It is suggested that all return packages be shipped back with insurance and some sort of delivery confirmation/tracking number. We will not be responsible for any packages that are lost during transit.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us WITHOUT an RMA will NOT be refunded.
|What are your shipping policies?|
|All orders take 1-3 business days (Monday-Friday) to process before being shipped, unless otherwise noted in a product's description. In most cases, it only takes 1 business day to process your order. However, there are some cases where processing may take longer than expected (you will contacted if there is any delay in the order). This Processing Time is completely separate from the Shipping Time, therefore, to estimate Delivery Time, please consider the following:
Processing Time + Shipping Time = Delivery Time
You will be notified by e-mail once your order is shipped. One an order has shipped from our warehouse, you will be provided with tracking/delivery confirmation information via e-mail. In some instances, there may be unexpected delays. If there is a prolonged delay in processing your order, you will be notified by e-mail or by phone. Our office and Fulfillment Department is open Monday thru Friday, 9:00 A.M. to 5:30 P.M. PST. PLEASE NOTE: WE DO NOT PROCESS ORDERS ON WEEKENDS OR MAJOR U.S. HOLIDAYS. Standard Shipping is shipped using one of the following methods of shipment: USPS First Class Mail, USPS Priority Mail, USPS Parcel Post, and UPS Ground. The method selected will be determined by our Fulfillment Department at the time of order shipment. Shipping promotions DO NOT apply to wholesale customers.
|What does my tracking information mean?|
|Sometimes, the information received from a delivery tracking service can be confusing. Here are some hints as to what the messages from the USPS and UPS mean:
Keep in mind that some international packages cannot be tracked electronically. If you do not see any tracking information, your order may have not shipped as of yet. Other reasons for not being able to see any tracking information could be that the package scan may not occur until arrival at a regional hub near the destination (this is common when shipping volume is high and packages are processed in bulk), the package scan may not occur until delivery, or package tracking is unavailable (for certain international deliveries).
|What shipping methods do you offer and how long will shipping take?|
|Delivery time varies depending on the method of shipping chosen. Here are the estimated delivery time for the shipping methods we offer:
USPS Priority Shipping (1-7 business days)
USPS 1st Class (1-7 business days)
USPS Parcel Post (2-11 business days)
USPS Priority International Shipping (6-14 business days – could take longer depending on a specific country’s customs process)
UPS Ground (1-7 business days)
UPS 2nd Day Air (end of second business day)
UPS 3 Day Select (end of third business day)
UPS Next Day Air Saver (end of the next business day)
Standard Shipping is shipped using one of the following methods of shipment: USPS First Class Mail, USPS Priority Mail, USPS Parcel Post, and UPS Ground. The method selected will be determined by our Fulfillment Department at the time of order shipment. Shipping promotions DO NOT apply to wholesale customers.
Please note that there is a 1-3 day processing period for all orders, unless otherwise noted in the product's description, and we do not process any orders after 6 p.m. (PST) or on weekends and national holidays. If you need your order expedited, please contact a customer service representative.
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, where you will be offered Shipping Method choices and their prices.|
|Will I be able to track my shipment?|
|Yes. Once your package has been shipped from our warehouse, a confirmation e-mail will be sent to you, alerting you of the impending delivery and provide you with a delivery confirmation number, which can be used to check the status of your delivery. You can also click the "My Account / Order Status" link at the top right-hand side of our website to track your order.|
|An item is missing from my shipment.|
|Click the "My Account / Order Status" link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were all delivered. If your packages each show a status of "delivered," then please contact customer service for assistance with your missing item(s).|
|What do I do if I received the wrong product in my shipment?|
|If you feel that you have received the wrong product, then please Contact Us immediately so we may further assist you in regards to the situation.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|